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Trainee of guest room ministry grooms plan (hotel of some star class)
From;    Author:Stand originally
New trainee already allocated cadre, be familiar with moving program as soon as possible to let them, throw the job at an early date, groom the be released from production to take on other duty that has the by a definite date before hillock 12 days to them, theory and fact do photograph union, groom the plan is specific as follows:
The first day:
1, the requirement of appearance appearance and standard.
2, courteous standard and note.
3, the phone is formal and normative.
4, chamberlain ministry and the contact phone of concerned branch.
5, of floor distributing and room the introduction.
The following day:
1, the query grooms yesterday content.
2, all sorts of room condition express a meaning.
3, the post duty of floor clerk.
4, the service of floor clerk is normative.
5, of magnetic card get use reach a note.
6, sign in and sign and return.
7, how to use interphone.
8, visiting floor is of all kinds room reach working car, workshop.
The 3rd day:
1, the query grooms yesterday content.
2, the processing program of guest bequeath article.
3, the processing program of DND room.
4, VIP and total flatlet welcome a program into what live.
5, the method of make the bed and standard.
6, solid hold make the bed. (in bed)
The 4th day:
1, the query grooms yesterday content.
2, close see a visitor out the program of the garment.
3, the operating sequence of floor Mini-bar, wine water fills in oddly, wine water is gotten, compensatory.
4, foreword of the additional journey by boat that add alcoholic drink.
5, the order that cancels a room and note.
6, the program that the guest asks to open the door.
7, solid hold make the bed. (small bed)
The 5th day:
1, the query grooms yesterday content.
2, " V " Fang Qingjie program and note.
3, program of S/O Fang Qingjie and note.
4, the room is little trim a program.
5, OCC Fang Weixiu handles program and note.
6, English of guest room foundation.
7, solid do test of make the bed.
The 6th day:
1, the query grooms yesterday content.
2, the use of cleaner and note.
3, the use of dust arrester and note.
4, standard of guest room cleanness.
5, level of clean room program and note.
6, bathroom of solid Cao Qingjie.
The 7th day:
1, the query grooms yesterday content.
2, how to keep clear of the besmirch of carpet, sofa
3, room article attaint and lost processing order.
4, the processing program of guest bequeath article.
5, the service that brush a shoe, wake a service up, add ice cube service.
6, bathroom of solid Cao Qingjie.
The 8th day:
1, the query grooms yesterday content.
2, the guest when the clerk cleans a room comes back how to be handled.
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